Privacy Policy
Last Updated: December 2024
At Thynkoroa, we believe your privacy is fundamental to building trust. This policy explains how we collect, use, protect, and respect your personal information when you engage with our makeup artistry platform and services.
Information We Collect
Personal Information You Provide
When you interact with Thynkoroa, you might share various types of information with us. This happens when you create an account, book consultations, participate in our learning programs, or simply reach out with questions.
- Name, email address, and contact information
- Billing and payment details for services and products
- Beauty preferences, skin tone, and makeup history
- Photos you upload for virtual consultations
- Communication records and feedback
- Learning program progress and achievements
Information We Collect Automatically
Like most websites, we gather certain information automatically to improve your experience and understand how our platform is used.
- Device information and browser type
- IP address and general location data
- Pages visited and time spent on our platform
- Referral sources and search terms
- Cookie data and session information
How We Use Your Information
Your information helps us deliver personalized makeup artistry services and continuously improve your experience with Thynkoroa.
We use your personal information to provide makeup consultations, process orders, deliver learning programs, send appointment reminders, and offer customer support. Your beauty preferences help us recommend products and techniques that work best for you.
We also analyze usage patterns to enhance our platform, develop new features, and ensure our services meet your evolving needs. Marketing communications are sent only with your consent, and you can opt out anytime.
Information Sharing and Disclosure
We don't sell your personal information to third parties. However, we may share information in specific circumstances to provide our services effectively.
Service Providers
We work with trusted partners who help us operate our platform - payment processors, email services, analytics providers, and cloud storage companies. These partners can only use your information to provide services on our behalf.
Legal Requirements
We may disclose information when required by law, to protect our rights, prevent fraud, or ensure user safety. This includes responding to valid legal requests from authorities.
Your Privacy Rights
You have significant control over your personal information. We've designed our systems to make exercising these rights straightforward.
Access Your Data
Request a copy of all personal information we hold about you, including how we've used it and who we've shared it with.
Correct Information
Update or correct any inaccurate personal information in your account at any time through your profile settings.
Delete Your Data
Request deletion of your personal information, subject to legal retention requirements and active service agreements.
Data Portability
Export your personal data in a structured, commonly used format to transfer to another service provider.
Opt-Out Marketing
Unsubscribe from marketing communications while continuing to receive important service-related messages.
Restrict Processing
Limit how we use your information in specific circumstances while maintaining essential service functionality.
Data Security and Protection
Protecting your information is a responsibility we take seriously. We've implemented multiple layers of security to safeguard your data.
All data transmission uses industry-standard SSL encryption. Your payment information is processed through PCI-compliant systems and never stored on our servers. We regularly update our security measures and conduct vulnerability assessments.
Our team receives regular privacy training, and access to personal information is strictly limited to employees who need it for their work. We also maintain detailed logs of data access and regularly review our security practices.
Data Retention
We keep your information only as long as necessary to provide services and fulfill legal obligations.
International Data Transfers
As a Canadian company, we primarily store and process data within Canada. However, some of our service providers may process information in other countries with adequate privacy protections.
When we transfer data internationally, we ensure appropriate safeguards are in place, including standard contractual clauses and adequacy decisions. Your information receives the same level of protection regardless of where it's processed.
Cookies and Tracking
We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze website usage.
Essential Cookies
These cookies are necessary for basic website functionality, including security features and account access. They cannot be disabled without affecting site performance.
Analytics and Performance
We use analytics cookies to understand how visitors interact with our site, which pages are most popular, and where we can make improvements. This data is aggregated and anonymous.
You can control cookie preferences through your browser settings or our cookie management tool. Disabling certain cookies may limit some website features.
Changes to This Policy
We may update this privacy policy periodically to reflect changes in our practices, services, or legal requirements. When we make significant changes, we'll notify you through email or prominent website notices.
We encourage you to review this policy regularly to stay informed about how we protect your information. The "Last Updated" date at the top indicates when the most recent changes were made.
Contact Us About Privacy
If you have questions about this privacy policy, want to exercise your rights, or need to report a privacy concern, we're here to help.
Email: info@thynkoroa.com Phone: +1 450 348 7389 Mail: 3153 Galloway Gulch Rd, Nanaimo, BC V9R 6W9, CanadaWe aim to respond to all privacy inquiries within 48 hours and will work with you to resolve any concerns promptly and transparently.